Privacy Policy

Last updated: 3 November 2026

KirstyP Group trading as Positive Behaviour Support Collective/ PBS Collective (ABN: 601 249 638) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information.

1. Who we are

PBS Collective is an NDIS registered provider (Registration Number 4053375554) delivering Specialist Behaviour Support, Early Intervention, Therapeutic Services and Training across Western Australia, New South Wales, Victoria and via Telehealth. Our contact details are: Email: connect@pbscollective.com.au | Phone: 0466 270 198.

2. What personal information we collect

We may collect: name, address, phone number and email address; NDIS participant number and plan details; health and disability information relevant to behaviour support; information about family members, carers and support networks; referral information from support coordinators and allied health professionals; and records of services provided.

3. How we collect personal information

We collect personal information directly from you or your authorised representative, from referrers (such as support coordinators), from other health or disability service providers with your consent, and through our website contact and referral forms.

4. Why we collect personal information

We collect personal information to: deliver behaviour support and related services; develop and implement Behaviour Support Plans; communicate with you, your support network and other providers; meet our obligations as an NDIS registered provider; comply with legal and regulatory requirements; and improve our services.

5. Disclosure of personal information

We may disclose your personal information to: the NDIS Quality and Safeguards Commission as required; other service providers involved in your care with your consent; government agencies where required by law; and our staff and contractors who need the information to deliver services. We do not sell personal information to third parties.

6. Use of Artificial Intelligence (AI)

PBS Collective uses approved artificial intelligence (AI) tools as a guidance and support tool only. For example, we use them to help structure and proofread documents and to summarise published research. • No personal information goes into AI tools. We do not enter personal, sensitive or health information about participants, families, carers or workers into AI tools. Information is de-identified first, so that no person can reasonably be identified. • AI does not make decisions about you. Qualified PBS Collective practitioners make all assessments, recommendations, plans and decisions about your supports. They review, and are responsible for, every document we produce. • AI does not record or transcribe sessions. We do not use AI to record, transcribe or summarise sessions, meetings or telehealth appointments. • We only use approved tools. These are tools PBS Collective has assessed and approved, used through business accounts that do not use the information entered to train AI models. • We do not use automated decision-making. PBS Collective does not use computer programs to make decisions that use your personal information and could significantly affect your rights or interests. • You have a choice. You can choose whether we use AI tools when preparing documents about you, and change that choice at any time. To ask how AI was used in a document about you, or to raise a concern, contact us at connect@pbscollective.com.au or on 0466 270 198.

7. Storage and security

We store personal information securely using password-protected systems and encrypted communications. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. When information is no longer needed, we destroy or de-identify it in accordance with our record-keeping obligations.

8. Access and correction

You have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, contact us at connect@pbscollective.com.au. We will respond within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at connect@pbscollective.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Website and cookies

Our website may use cookies and analytics tools to understand how visitors use the site. No personally identifiable information is collected through cookies without your consent. You may disable cookies in your browser settings.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically. Last updated: 3 November 2026.